Integrating with WhatsApp
Overview
For international buyers, WhatsApp is often the default. Connecting your WhatsApp Business account brings enquiries into Miira as leads, and lets your playbooks send approved template messages back.
Conversations live on the contact, not on one agent’s phone.
How it works
Connect your WhatsApp Business account to Miira.
Incoming WhatsApp enquiries create or match a contact
Conversation history is kept on the contact
Playbooks can send approved WhatsApp template messages
WhatsApp is tracked as its own lead source
AI-powered contact mapping
Miira is an AI-powered CRM. Every enquiry from WhatsApp is read, cleaned and automapped to the right fields before your team sees it.
Names, emails and phone numbers are corrected for spelling, formatting and syntax
Repeat enquiries match to the existing contact instead of creating a duplicate
Contact records update themselves as new details arrive
Source tracking
Miira records the inbound event behind every lead, so you always know where a contact came from. Every enquiry is stamped WhatsApp, with the number it came in on. It sits in the contact’s activity log, in sequence with every call, email and appointment that follows.
Reporting by source runs off the same data. You see which channels are producing buyers, project by project.
Configure
In Miira, open Settings → Connectors and enable WhatsApp.
Connect your WhatsApp Business account.
Choose which project each number belongs to, and add your approved templates to playbooks.
Send one real enquiry through and check it lands on the project as a contact.
