Integrating with Aircall
Overview
Aircall is a cloud phone system for sales teams. Connecting it to Miira files every completed call against the contact on the line and the agent who made it, with the recording and transcript where available.
Your agents also get a Call button on the contact, which rings their Aircall app and connects them.
How it works
Once connected, calls sync on a schedule and land on the right contact and agent.
Calls match to contacts by phone number
Agents are attributed by their Aircall email
Recordings can be archived in Miira, beyond Aircall’s retention window
Transcripts come across with Aircall’s transcription add-on
Click-to-dial from the contact call screen
Sync mode: One-way sync with click-to-dial
Calls flow from Aircall into Miira. Dialling starts in Miira and rings through Aircall.
Configure
In Miira, open Settings → Connectors and enable Aircall.
In Aircall, create an API key under Integrations → API keys, then paste the API ID and token into Miira and press Connect.
Choose which Aircall numbers to sync.
Check the agents list and map anyone listed as unmatched.
Choose whether to archive recordings, then press Sync now and check a recent call.
Under Dialling, pick the outbound line reps call from.
